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At vlexironzap, we stand behind the quality of our premium travel accessories. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive return policy to ensure your peace of mind.
You may return eligible items within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, items must meet the conditions outlined in this policy.
To qualify for a return, your item must meet the following conditions:
For hygiene and quality reasons, the following items cannot be returned:
To start a return, please follow these simple steps:
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution's processing time.
Your refund will include the full purchase price of the returned item. Original shipping costs are non-refundable unless the return is due to our error or a defective product. Return shipping costs are the responsibility of the customer unless otherwise specified.
We are happy to exchange items for a different size, color, or style, subject to availability. To request an exchange, please contact us using the same process as returns. If the replacement item has a different price, we will adjust the charge accordingly and notify you before processing the exchange.
If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will arrange for a replacement or full refund at no additional cost to you, including return shipping.
Please inspect your order upon delivery and report any issues within 48 hours to ensure prompt resolution.
Customers are responsible for return shipping costs unless:
We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We are not responsible for items lost or damaged during return shipment.
We do not charge a restocking fee for standard returns that meet our eligibility requirements. However, items returned in unsatisfactory condition may be subject to a restocking fee or partial refund.
All vlexironzap products come with a 2-year limited warranty covering manufacturing defects and craftsmanship issues. This warranty does not cover:
To make a warranty claim, please contact us with proof of purchase and photos of the issue.
We currently accept returns from customers within New Zealand only. International customers should contact us to discuss return options on a case-by-case basis. International return shipping costs and customs fees are the responsibility of the customer.
If your return package is lost in transit, please contact us immediately. We recommend keeping your shipping receipt and tracking information until your refund is processed. We are not responsible for returns that do not reach us due to incorrect address or carrier issues.
You may cancel your order before it ships by contacting us as soon as possible. Once an order has been shipped, it cannot be cancelled, but you may return it following our standard return process.
If you have any questions about our return policy or need assistance with a return, our customer service team is here to help.
For return inquiries or assistance, please contact us at:
Vlexironzap
66-68 Tyler Street, Britomart Place
Auckland 1010, New Zealand
Email: admin@vlexironzap.world
Phone: +64 9 394 1416
Hours: Monday - Friday, 9am - 6pm NZST